Are you struggling to handle difficult customers or unsure how to provide top-notch service? If so, this Customer Service Course can help you master the skills to shine in any customer-facing role!

Details of the Customer Service Level 2 Course

A recent study found that 89% of customers have stopped doing business with a company due to poor customer service. This proves that good service drives loyalty!

Through this course, you will learn how to provide exceptional customer service. You will learn how to communicate clearly, meet customer needs, and handle complaints like a professional. Each lesson in this course builds your confidence and prepares you for success in any workplace. As a result, you will be able to master customer service and turn unhappy customers into loyal ones.

So, why wait? Enrol in our customer service course today and exceed customer expectations!

Advantages of Enrolling in the Customer Service Course

Communicate Better: 

You will learn techniques to speak and listen clearly with customers. Hence, your interactions will feel more professional and effective.

Understand Customers’ Needs: 

With the help of this course, you will be able to figure out what matters most to your customers. Therefore, you will be able to give them a service they will truly appreciate.

Solve Problems with Ease: 

This course will teach you how to handle complaints and tricky situations calmly. As a result, you will be able to turn any problems into positive outcomes.

Career Growth:

This course provides you with the skills to land and succeed in customer-facing jobs. Thus opening doors to better job opportunities.

Learning Experience

After completing this course, you will be able to - 

• Begin your career in any customer-facing role and succeed.
• Recognize your client's most important needs.
• Determine what it takes to have excellent customer service.
• Dealing with difficult clients and difficult situations is a necessary part of the work.
• Handle complaints professionally and confidently.

Ideal Candidates for the Customer Service Training Course

This customer service course is perfect for anyone who interacts with customers. Here are some examples:

• Customer service representatives
• Sales professionals
• Retail employees
• Front-line staff

Reasons to Select Our Customer Service Level 2 Course

• Flexibility: Learn from any location or time at your own pace.
• Quality Assurance: We provide one of the best customer service courses online in the UK.
• Comprehensive Materials: Easy-to-understand material and high-quality resources.
• Expert Curriculum: Gain insights from the specialists who created the course.
• Evaluate your Skills: Multiple-choice tests based on modules will let you evaluate your progress.
• Immediate Results: Receive automatic feedback and results immediately.
• 24/7 Support: If you need help, contact us via live chat, phone, or email.
• Recognise your achievement: Receive a free PDF certificate after completing the course.

What do you need for the Customer Service Course?

You do not need any special qualifications to take this course. As a result, it is accessible to people from various backgrounds and skill levels.

However, to improve your learning experience, we offer several recommendations for students:

• Proficiency in English: Clear communication is essential. A solid grasp of English will facilitate your engagement with course materials.
• Enthusiasm and Self-Motivation: Passion and drive are essential components for successful learning. So, bring your excitement and tackle the course material with a determined mentality for a fantastic experience.
• Basic Computer Knowledge: In today's digital age, basic computer skills are crucial. However, you do not need to be a tech specialist; a simple knowledge of computers and internet platforms will be enough.
• Age Requirement: While this course is accessible to students of all ages, a minimum age of 16 guarantees a proper learning environment for everyone engaged.

How We Assess

Automated multiple-choice quizzes will be offered at the end of each module. To go to the next module, you must have a minimum quiz score of 60%. You can apply for certification if you successfully complete all modules using this approach.

Certification Process

Open Learning Academy will provide you with a Certificate of Completion once you complete the MCQ exam for this course. It will serve as evidence of your professional advancement. Furthermore, the certificate comes in PDF format and is free to download. Moreover, a printed hardcopy version is also available on request. However, the printed copy requires a £13.99 shipping cost. 

Career Opportunities

• Customer Service Representative: £20,000 - £30,000 per year
• Customer Service Manager: £25,000 - £45,000 per year
• Sales Representative: £25,000 - £45,000 per year
• Retail Assistant: £18,000 - £25,000 per year
• Front Desk Receptionist: £18,000 - £25,000 per year