Are you afraid of having awkward conversations over the phone? If so, no worries! Our Telephone Etiquette Online Training will show you how to appear confident and professional while speaking on the phone!

Details of the Telephone Etiquette Online Training

According to studies, people can make up their minds about a company in the first thirty seconds of a call. Thus, investing in our telephone etiquette online training can be quite beneficial for you!

Our telephone etiquette course will teach you how to answer calls and handle questions confidently. Moreover, from this course, you will learn various communication techniques. You will also learn how to effectively take care of challenging situations. As a result, you will be able to make a favourable impression on others.

So, why wait? Enrol in our telephone etiquette online training today and learn the effects of speaking with confidence!

Advantages of Enrolling in the Telephone Etiquette Online Training

Improved Professionalism:

With the help of our telephone etiquette course, you will learn how to converse efficiently and professionally on the phone. Therefore, you will be able to deliver messages accurately and effectively.

Better Communication Skills:

Our telephone etiquette online training teaches you how to speak politely and with a positive tone when on the phone. Thus, it will increase your trust and reputation in the business world.

Increased Customer Service Skills:

You will learn a wide range of skills from our course that are necessary to provide amazing customer service. As a result, you will be able to improve client satisfaction and leave a good impression on them.

Career Opportunities:

Telephone skills are always in high demand. Hence, taking this telephone etiquette online training will open up many career opportunities for you across various fields.

Learning Experience

After completing this course, you will be able to:

• Understand various aspects of phone etiquette
• Know how to use proper phone language
• Know how to handle inbound and outbound calls
• Know how to eliminate phone distractions
• Know how to handle rude or angry callers and much more.

Ideal Candidates for the Telephone Etiquette Online Training

This telephone etiquette online training is perfect for anyone who needs to make professional calls regularly. Especially:

• Customer Service Representatives
• Sales and Marketing Professionals
• Administrative Assistants 
• Receptionists
• Business Owners

Reasons to Select Our Telephone Etiquette Online Training

• Flexibility: Learn from any location or time at your own pace.
• Quality Assurance: We provide one of the best telephone etiquette courses in the UK.
• Comprehensive Materials: Easy-to-understand material and high-quality resources.
• Expert Curriculum: Gain insights from the specialists who created the course.
• Evaluate your Skills: Multiple-choice tests based on modules will let you evaluate your progress.
• Immediate Results: Receive automatic feedback and results immediately.
• 24/7 Support: If you need help, contact us via live chat, phone, or email.
• Recognise your achievement: Receive a free PDF certificate after completing the course.

What do you need for the Telephone Etiquette Online Training?

You do not need any special qualifications to take this course. As a result, it is accessible to people from various backgrounds and skill levels.

However, to improve your learning experience, we offer several recommendations for students:

• Proficiency in English: Clear communication is essential. A solid grasp of English will facilitate your engagement with course materials.
• Enthusiasm and Self-Motivation: Passion and drive are essential components for successful learning. So, bring your excitement and tackle the course material with a determined mentality for a fantastic experience.
• Basic Computer Knowledge: In today's digital age, basic computer skills are crucial. However, you do not need to be a tech specialist; a simple knowledge of computers and internet platforms will be enough.
• Age Requirement: While this course is accessible to students of all ages, a minimum age of 16 guarantees a proper learning environment for everyone engaged.

How We Assess

Automated multiple-choice quizzes will be offered at the end of each module. To go to the next module, you must have a minimum quiz score of 60%. You can apply for certification if you successfully complete all modules using this approach.

Certification Process

Open Learning Academy will provide you with a Certificate of Completion once you complete the MCQ exam for this course. It will serve as evidence of your professional advancement. Furthermore, the certificate comes in PDF format and is free to download. Moreover, a printed hardcopy version is also available on request. However, the printed copy requires a £13.99 shipping cost. 

Career Opportunities

• Customer Service Representative: £28,100 - £52,400 per year
• Administrative Assistant: £31,200 - £58,500 per year
• Receptionist: £25,900 - £48,300 per year
• Telemarketer: £39,000 - £72,500 per year
• Public Relations Specialist: £51,300 - £95,800 per year